Frequently asked questions

Yes. Ducett is a registered European trademark and a certified member of Webwinkelkeur, which checks us every year and offers an independent dispute committee. More than 100,000 customers have already ordered from us.

Every piece is personalised and engraved in our own workshop in Barendrecht, the Netherlands. That way we check the quality of every engraving ourselves before it is shipped.

You can pay securely with the payment methods shown below. The options available may vary by country.

Yes, you can collect your order by appointment at our workshop in Barendrecht. Send an email to info@ducett.com to make an appointment.

We engrave your order in our own atelier within 1–2 business days. After that, the shipping time is:

• Netherlands: 1 business day
• Rest of Europe (incl. Belgium, Germany, France and the United Kingdom): 1–3 business days
• United States: 1–3 business days
• Arab countries (incl. UAE, Saudi Arabia, Qatar, Kuwait): 1–3 business days

For other countries, see our delivery information. As soon as your order has been shipped, you will receive a track & trace code by email.

You can return non-personalised items within 30 days of receipt. Send the item back unused, in its original packaging and with all accessories. Return shipping costs are at your own expense. Contact us first at support@ducett.com; we will refund the full product amount within 14 days of receiving your return.

Please note: engraved and personalised items are made especially for you and cannot be returned.

Return address: DUCETT, Deventerseweg 5A, 2994 LE Barendrecht, the Netherlands.

Yes. Our jewellery is made of high-quality stainless steel and is waterproof: you can shower, swim and exercise with it. It does not rust or tarnish.

All our jewellery is made of high-quality stainless steel. Gold and rose gold pieces have a durable PVD coating with real 18K gold.

Yes, all our jewellery is nickel-free and therefore suitable for sensitive skin.

• Put your jewellery on after applying perfume, lotion or hairspray.
• Clean it now and then with a soft, dry cloth.
• Store each piece separately in a dry place, for example in the Ducett gift box, to prevent scratches.

The main difference is the length: the Mesh bracelet is 20.5 cm and the Mesh luxe is 22.5 cm. The luxe has a clip closure and a slightly thicker band, so it feels sturdier. Both bracelets are 10 mm wide and all charms fit both.

Watch our short video: how to open the Mesh luxe closure.

Every Mesh bracelet comes with three stoppers. Two stoppers keep the charms in place; slide the third stopper on after the charms to close the bracelet securely.

Charms come in different sizes, so there is no exact maximum. We recommend starting with 6–8 charms. You can always add more later.

Extra stoppers are available in every colour: silver, rose gold, gold and black.

All our jewellery and watches come with a 2-year warranty from the date of purchase. It covers material and manufacturing defects under normal use. For stones that come loose, the warranty period is 3 months.

Within the warranty period we replace the item free of charge. If your model is no longer available, you will receive an alternative of equal value or similar style. Read the full warranty conditions.

• Normal wear and tear, incorrect use or lack of care
• Scratches, broken glass or chips
• Fading or discolouration caused by contact with chemicals (such as perfume, chlorine or cleaning products)
• Watch batteries, or damage to the battery through misuse or accidents
• Damage caused by repairs or alterations by a third party
• Lost or stolen items or parts

Send an email to support@ducett.com with your order number and a photo of the item. A valid proof of purchase is required. Did you buy your Ducett jewellery from a retailer? Then please contact that store first.